William De Percy

Jedburgh Road
Otterburn
Northumberland
NE19 1NR

01830 570400

TripAdvisor Traveler Rating:TripadvisorBased on 282 reviews
Find within approx miles of William De Percy

Overview

From delicious homemade food and delightful beers and cocktails, to the fantastical eight individually designed, boutique bedrooms, William de Percy is the perfect place to escape from the hustle and bustle, in a super stylish yet totally relaxed setting right on the doorstep of the Northumberland National Park.

Four-legged friends are a very big deal at William De Percy, where our breathtaking countryside is heaven on earth for any creature with fur, four legs and a wet nose.

Located in the Northumbrian village of Otterburn, Le Petit Château & William de Percy lies on the picturesque banks of the River Rede.

William De Percy features as a prize in the competition...
Win dinner, bed, breakfast & bubbly at a stunning Northumberland Inn (Ends on 31/12/2017)

Room information for William De Percy

Type Qty Capacity Guide price
Double room
(Petit Room)
2 2
£105.00
B&B per room per night
Min: £105.00 - Max: £120.00
Double ensuite room
(Classique)
3 2
£125.00
B&B per room per night
Min: £125.00 - Max: £145.00
Double ensuite room
(Grande)
2 2
£140.00
B&B per room per night
Min: £140.00 - Max: £160.00
Double ensuite room
(Deluxe)
1 2
£155.00
B&B per room per night
Min: £155.00 - Max: £175.00
Total capacity: 16
Sleep quality
Sleep quality
Value
Value
Service
Service
Rooms
Rooms
Cleanliness
Cleanlinessy
Location
Location
tripadvisor
27/11/2017

Not the best start, but improved


SPMozza, Northshields
We’d purposefully booked when there wasn’t a wedding on, but were told on arrival that there was one on and our movements would be restricted. We’d been told by a friend that the place was worth looking around, so that was a bit of a dampener. Not to let that bother us too much, we were shown to our room. I’ve stayed in some lovely hotels, and this one is up there as one of the greats! Brilliantly decorated room with a smart TV – excellent. Music on, we enjoyed making cocktails and drinking prosecco (we were certain the deal was for champagne, but hey-ho). A point-loser was that the beams on the ceiling were just bits of wood nailed in and hadn't been painted. Downstairs in the bar, our waitress was a bit clueless to begin with and we were starting to think it was going to go downhill and never recover. It was an Itison offer for 5 courses, a cocktail, with cocktail-making and champers in the room – it felt at this early point that we were a bit ‘second class’, despite paying £190 for it. But then our waitress seemed to gather her thoughts and made a splendid recovery. She brought the cocktails over, talked us through what would be happening and assured us that she was on the ball. Get in! The courses that followed were lovely – our bouches were suitably amused before our starters and each course was spot on. We had wine with the meal – not what I’d call expensive – and a couple more cocktails. We've had better food - it wasn't faultless, but it was certainly decent enough to give it a good review. Breakfast the next morning was amazing too. Even with a wedding on, there wasn’t much noise at all. We did have a drunk trying to get into the room at stupid o’clock, but luckily it was locked! It would be worth it without the offer, but if Itison is still on, check it out!
tripadvisor
24/11/2017

Gorgeous interior... food lacklustre.


Isa B,
Decor and building is good, but food is distinctly mediocre.... shame. This could be such a lovely restaurant.
tripadvisor
23/11/2017

Fabulous food and great service


Mappleby,
Had a lovely 5 course meal complete with ‘smoking’ cocktails. Food was tasty and hot. The service was great, the staff were attentive without being intrusive and if anything the service was a bit too quick, trying to take our plates away before we had finished etc. Perhaps this is a reaction to previous feedback regarding slow service but I think the staff who served us are still learning and once they judge it right there will be no negatives. A wonderful place to eat with a great menu and great ambiance.

William De Percy replied: H Thankyou for taking the time to leave us feedback and im glad you had a good experience. Regards Dale
tripadvisor
18/11/2017

Dispiriting Experience


rnb1969, Durham, United Kingdom
Couldn’t have been more depressing. Staff disinterested at best, and felt like we weren’t welcome. Also smelly toilets. Treat all your customers like you value them, not like they are an inconvenience.

William De Percy replied: Hi Thankyou for taking the time to leave us feedback. Here at William de Percy we take all feedback very seriously and i would like to get more detail from yourself so i can fully look into why your experience was so below the standards we aim to deliver. If you would be happy to give me more detail, please email me on dalemessenger@le-petit-chateau.com Regards Dale
tripadvisor
16/11/2017

Appalling service spoils Anniversary meal


Peter G, Knottingley, United Kingdom
We'd booked a table, online, for 16.00 hours and the online booking form asked if we were celebrating a special occasion. We were celebrating our 32nd Wedding Anniversary, so I'd put "Anniversary" on the form. Now, we didn't expect any special treatment, but there was no acknowledgement from the staff that it was any kind of celebration, so that was a bit of a disappointment. I don't think a complimentary glass of something would've been too much to ask. First point dropped! As is to be expected on a afternoon in November, the place wasn't very busy at all, in fact for the majority of our visit, we were the only diners. So it wouldn't be unreasonable to expect the service to be exceptional. However, we got exactly the opposite. Initially it wasn't too bad. Our waitress gave us a warm welcome, and when she took our food order, she did warn us there may be a bit of a wait as there was a late wedding party in the other room. That wasn't a problem for us, and to be fair our meals arrived in a reasonable time. I ordered the Venison Cassoulet, which although it was well cooked and tasty, wasn't a Cassoulet. It was three Venison sausages plonked on top of a bit of mash, some carrots and broccoli, with some cassoulet sauce? underneath. For me a cassoulet is a big hearty peasant food, which this certainly was not. Tasty enough, but it didn't fill me up (and I don't have a huge appetite). My wife ordered the Corn fed chicken, which she thoroughly enjoyed, so no complaints there! During our meal, no-one came to enquire if everything was OK. - second point dropped! After we'd finished our meal, and by this point we were the only diners left in the restaurant, we were left sat staring at our empty plates for a good twenty minutes while the staff were rearranging tables around us. Eventually, the waitress came over and cleared the empty plates away and enquired if we'd like dessert. We duly ordered our desserts - Eton Mess and Chocolate Cheesecake. Now, as neither dessert requires any cooking and in all likelihood have already been pre-prepared and sitting in a fridge somewhere just waiting to be plated up, you'd expect them to be brought to the table fairly quickly. Not so, it took another 20-25 minutes for them to arrive at the table. They arrived just at the point where I was about to cancel them and ask for the bill. When the waiter asked if he could get us anything else, I asked for the bill - before I'd even tasted my dessert! This seemed to surprise him a bit, but I didn't really fancy sitting staring at empty dessert plates for twenty minutes and then waiting ages for the bill to arrive! As it happens they brought the bill out within seconds! Third point dropped. I'll turn my attention now to the decor. It's a typical gastro-pub, and is quite nicely decorated and clean. The waiting staff have a smart uniform, which includes a waistcoat that I happen to know cost £90 each - I'd been looking at them in the nearby Otterburn Mills myself! (No doubt they've bought them wholesale elsewhere, but still, it's a classy unifrom!) However, I wasn't overly impressed with the bowl of dead vegetation on our table, nor the grotty folded up serviettes which were being used to level out our table. (See photo's). The knives and forks were in a wooden box, under some paper serviettes, on the edge of our table. Not what I'd expect for the price we were paying. Another couple of points dropped. I have given them an overall score of 2, and that is purely down to the quality of the food which was pretty good. We holiday in this area at least once a year, and eat out regularly. I doubt very much that we'll return to this restaurant.

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Photo: https://images.visitnorthumberland.com/William-De-Percy/vn-medium-Bedroons.jpg

URL: www.williamdepercy.com


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